TERMS AND CONDITIONS OF USE

 

RESTAURANT HYWEL JONES        

Transporting you to a bygone era of elegance and sophistication with Michelin-starred dining.

  • Enjoy 10% discount from the total food bill when dining, subject to seasonal opening times.
  • 1 x welcome gift of two glasses of champagne to enjoy when dining in Restaurant Hywel Jones. Member must advise of intended gift experience use on table booking.

WALLED GARDEN RESTAURANT

Offering contemporary dining in an informal setting.

  • Enjoy 10% discount from the total food bill when dining, subject to seasonal opening times.

AFTERNOON TEA

Relax in the Library or Drawing Room overlooking the gardens, or if it’s fine weather on the Terrace.

  • A Champagne Afternoon Tea to enjoy on two separate occasions when dining with one or more paying guests each time. Benefit is valid Monday to Thursday. You must advise on booking when you wish to redeem your complimentary Champagne Afternoon Tea. Only one complimentary champagne afternoon tea gift per afternoon tea sitting.

ACCOMMODATION

Find your perfect country house escape with refined luxury blended with 21st Century living.

  • An introductory one-night stay in a Classic Double Room, from £225 per night, inclusive of a half bottle of champagne in the room on arrival, full English breakfast, use of the spa facilities, early check in and late checkout & VAT. Stay is valid Sunday to Thursday, subject to availability.
  • Following three dining visits in Restaurant Hywel Jones receive one complimentary night stay in a Classic Double Room with breakfast for two and entrance to the spa. Valid for stays Sunday to Thursday. Room is subject to availability and allocation and is bookable after qualification on the 3rd dine, where upon the benefit will be applied to the account. Room stay is not applicable for use on third visit. Not valid bank holiday weekends and peak season may be restricted.

MEMBERS ONLY

Priority invitations to exclusive gourmet and social events, together with member-only offers posted on the member portal.

SPA AT LUCKNAM

Let stresses and strains ebb away at our luxurious and rejuvenating spa.

  • Two complimentary spa passes entitling the member and a guest to enjoy access to the spa between the hours of 9am to 12pm when booking any minimum 30-minute treatment per person, valid Monday to Thursday. Each pass admits up to two and cannot be carried over for use on another occasion if used by the member only. Excludes half-term holiday periods, certain seasonal periods and the festive season. Subject to availability, space allocation and notification of use of the voucher at the time of booking.
  • Complimentary access to the spa for the member and a guest when booking a minimum 90- minute treatment per person. Valid Monday to Thursday.
  • 10% discount on spa retail products from the spa boutique.
  • 75% discount on the spa membership joining fee.

EQUESTRIAN

Enjoy everything equestrian in our 500 acres of unspoilt Wiltshire parklands.

  • 4 x complimentary member riding experiences, available when riding with one or more paying guests on experiences from the Riding Menu. Valid Monday to Friday. Not valid in conjunction with any offer. Equestrian gift experiences are transferable when the member is present. Only one complimentary riding experience valid per visit. Member must advise of intended gift experience use on booking.

LUXURY RESTAURANT GUIDE

Members receive complimentary membership to Luxury Restaurant Club providing privileges, exclusive access and insights to leading restaurants. www.luxuryrestaurantguide.com

MEMBER RECOMMENDATIONS

For each recommendation who joins the member receives a bottle of ‘house’ Champagne to enjoy in Restaurant Hywel Jones.  Member will be notified by email when the referral gift has been allocated to their account. Maximum of three referral champagne gifts per member. Only one referral gift may be redeemed per person, per visit. Member must advise of intended gift experience use on table booking.

PARTNER CARD

The annual Membership Fee to Lucknam Park is £245 inc. VAT. A partner card may be purchased at £30 inc. VAT (this entitles the partner to the same dining benefits, one additional cookery or equestrian voucher and use of Luxury Restaurant Club, but does not include any further gift experiences as included in the main membership package).

MEMBERSHIP TERMS AND CONDITIONS

MEMBERSHIP CARD

The card is individual, personalised and non-transferable. All benefits are subject to presentation of a valid plastic or digital membership card. The membership card is the property of the Issuing Agent and must be returned upon request. All cards will be valid for 12 months from date of purchase. The Hotel reserves the right to withdraw, cancel, vary or in any way change at any time, without notice, any discount, reward or other benefits previously offered or expressed as available to you as a member of Privilege by Lucknam Park membership. Lucknam Park or the Issuing Agent shall not be liable for any loss or damage from such withdrawal, cancellation or variation. Any liability Lucknam Park or the Issuing Agent may have to the member of any sort shall not under any circumstances exceed the annual fee for Privilege by Lucknam Park membership paid to the Issuing Agent by the member.

MEMBER PORTAL

Privilege by Lucknam Park member portal provides customer specific services relates to membership, usage and offers. The services are available to Privilege members only. The portal processes personal data about the member collected including information such as name, home, work and mobile phone numbers, home and work address, email addresses, dietary information as optionally provided, a personal identification number and usage of the member benefits. The processing of the data will be carried out in accordance with applicable rules and regulations concerning privacy and data protection. The purpose of the processing is to enable your access and use of the portal to claim your membership benefits. For the full privacy statement see www.lucknampark.co.uk/privacy-policy

LOST/STOLEN CARDS

Please report any lost or stolen cards to the membership office immediately. An administrative charge may be incurred. A replacement card will be issued bearing a new number and the same expiry date as the previous card. Replacement card fee is £12.

MEMBER BENEFITS

Member benefits are non-transferable unless notes, subject to availability and must be advised at time of booking of intended use of benefits with presentation of the membership card on arrival. Used benefits will be noted with date of use in the member portal.

EXCLUSIONS

The membership card and benefits are not valid on February 14th, December 23rd, to December 26th or December 31st. Mothering Sunday, Valentine’s Day or for specified functions and events. Benefits may be restricted during certain major public events or holidays, please check prior to booking.

CANCELLATIONS

Cancellations of membership is honoured up to 14 days from date of purchase, but such termination shall not be effective until all cards have been returned to the Issuing Agent and the benefits in the member portal have not been used. No refund will be payable until such action has been completed and non-use verified. Subject to a cancellation fee of £25.

PRIVACY

The personal data collected from you when joining ‘Privilege by Lucknam Park’ is processed on behalf of ‘Lucknam Park Hotel & Spa’ by Vision Marketing Ltd, trading as Luxury Restaurant Guide. The data is used to activate your Privilege by Lucknam Park and Luxury Restaurant Club membership, which is included as a benefit. For information on how Vision Marketing Limited/ Luxury Restaurant Guide protects your data, and your rights and how to exercise them, please see their Privacy Policy.

 

For memberships purchased in 2018, please refer to the membership portal.