Lucknam Park’s mission is to consistently exceed our visitors’ expectations in terms of the products and services we provide to our business and leisure travellers by creating a customised experience for each visitor. Lucknam Park collects information about our visitors (both offline and online) so that we can provide an experience that is tailored to their preferences. Since the privacy of our visitors is of paramount importance to Lucknam Park, we wish to protect it and maintain the trust of our visitors while collecting the information necessary to do this. Lucknam Park is fully committed to providing information about the collection and use of personal information furnished by, or collected from, visitors while using our website, products and services. We offer visitors the choice to decline (opt out) participation in certain services and promotional benefits provided by Lucknam Park. Below is an explanation of the information we collect, how we use it, and why the use of this information will benefit our visitors’ experience.
The websites owned or controlled by Lucknam Park Hotel, including www.lucknampark.co.uk, may ask for and collect personally identifiable information in order to provide a customised experience. Visitors are given notice of this request and they have the ability to choose the information they wish to share with Lucknam Park. Visitors will be informed about how Lucknam Park may use such information. In most cases, the information a visitor provides is added to our database in order for Lucknam Park to provide personally tailored messages which are delivered online and offline. Visitors will always be offered the choice not to provide personally identifiable information or to have it shared with others.
Visitors to our websites are given the option to become Registered Customers. In order to become a Registered Customer, visitors will be asked for their name, address and other basic profile information. If visitors choose not to supply the information, their ability to perform certain transactions may be affected.
A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies him or herself. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our web site and personalising your experience on our site, making it more convenient for you.
Although “guaranteed security” does not exist either on or off the Internet, we safeguard our visitors’ personally identifiable information by using industry standard practices. Currently, our websites utilise a variety of different security measures designed to protect personally identifiable information from unauthorised access by users both inside and outside Lucknam Park.
Access to individual visitor profiles:
We respect our visitors’ privacy and maintain their profile information on a secure server. Personally identifiable information can be accessed and updated via a Lucknam Park customer service representative. Lucknam Park will not use our visitor’s confidential information for purposes, which are not disclosed to or authorised by the visitor.
From time to time, Lucknam Park asks visitors for their email address in order to provide relevant information such as reservation confirmations and offers. Email addresses may be joined with other information provided on our website and may also be augmented with other data sources. By providing their email address to us, visitors may receive email. Visitors will always have the ability to accept or decline email communications from Lucknam Park.
Email communication is sent only to people who have consented to receive email from Lucknam Park. At the time of email capture, Lucknam Park will advise the visitor that we will use the email address for service and product information, as well as marketing and promotional communications. At any time a visitor may opt-out of receiving email communication by following the directions posted in every email.
Visitors may receive periodic offers and information from Lucknam Park about our products and services. Visitors, who do not want to receive marketing information from Lucknam Park in the future, have the option to contact us in order to decline such communication.
Once a visitor has opted out, they can choose to opt-in.
Periodic review & modifications: