Our Access Statement

Please find outlined below information we hope will ensure you enjoy your visit to Lucknam Park, regardless of whether your life is affected in some way by a medical condition, disability, impairment or specific learning difficulty.

Prior to your arrival

• Enquiries and reservations may be made by telephone or email.
• Should you require a taxi to the hotel from Chippenham or Bath Stations (both approximately 20 minute drive) or Bristol Airport (approximately 60 minute drive), we use a reliable company on a regular basis and we would be delighted to book them on your behalf. They do have a vehicle suitable for a wheelchair and three additional passengers if required; it is helpful to book this in advance.
• Directions to the hotel can be found on our website under the location section or we can post or email them.

On arrival at the hotel

• Arrivals drive to the front of the hotel, immediately adjacent to the front entrance. We have designated disabled parking spaces in the hotel car park. We offer a valet parking service to all arrivals.
• Entrance to the hotel is by way of one step or a gentle sloping ramp that is available for a wheelchair.
• Your luggage will collected from your car on arrival and delivered to your room.
• You will be escorted to your room and shown the layout of the public areas en-route.

Reception area

• Floor is polished wood with rugs and non-slip underlay. It is suitable for wheelchairs.
• The reception desk is table height and has space for a wheelchair to be adjacent.
• The reception is all on one level.

Public areas

• Our corridors are well lit and are either carpeted or polished floors with rugs and non-slip underlay.
• Our Library is accessed directly from the reception through a wide door held open on a magnetic catch. The Library leads through to our Drawing Room.
• Restaurant Hywel Jones is on the same ground floor level. It is located on the opposite side of the reception and is accessed along one corridor.
• There are a number of fire doors along the main corridor from reception to the restaurant and toilets. They are all held on magnetic catches.
• Our disabled toilet is situated on the ground floor on this main corridor and is easily accessed from all public areas.
• The fire alarm system is a continuous bell and does not have flashing lights. Assistance is given if evacuation is necessary.

Restaurants

1. Hywel Jones

• There is ample movable seating and there are chairs available with or without arms. We offer assistance if the guest wishes to transfer from wheelchair to restaurant chair.
• All areas are well lit by chandelier and spotlights. Additionally at night candles are on all tables when the overhead lights are dimmer.
• Full waiter service provided at dinner.
• Restaurant tables are laid with white table linen.
• Please let us know in advance if you have any special dietary needs.
• The menu is printed and can be verbally presented if required.

2. Walled Garden

• There is ample movable seating and there are chairs available with or without arms. We offer assistance if the guest wishes to transfer from wheelchair to restaurant chair.
• Full waiter service provided at breakfast, lunch and dinner.
• Please let us know in advance if you have any special dietary needs.
• The menu is printed and can be verbally presented if required.

Accommodation

• 16 rooms are located on the ground floor, 4 of these are in the main house, the remainder are in the immediately adjacent courtyard accessed by gravel paths, with ramped access.
• 1 of these rooms, located in the main house has been designed with ample space to move a wheelchair around, it can be twin or double bedded, the TV is wall mounted, the wardrobe has been fitted at an appropriate height, the en-suite is a shower room (wet room style) with plastic wheelchair available if required, ample grab rails and a toilet and basin at correct height for wheelchair access.
• A small fridge would be available on request for any medication.
• Service dogs (only) are welcome.
• In the event of evacuation the bells will ring continuously. If you require assistance for evacuating please notify us on arrival.
• Guests with hearing difficulties need to advise us on arrival. In the event of evacuation a member of staff will go directly to their room to raise the alarm and assist as required.

Room Service

• We offer 24 hour room service with appropriate menus available.
• We have staff available 24 hours to assist guests if required.
• We can arrange a care nurse only with 24 hours prior notice.

We have tried to be as accurate as possible and have included as much detail as we can in our Access Statement; however we welcome your feedback to continuously improve on the information we provide. If you require further assistance please call 01225 742777.