In 2010, Randall was promoted to the role of Managing Director, becoming Chairman Harry Murray’s right-hand woman and spearheading the hotel’s next stage of growth and development.
The most recent additions to Lucknam Park include a three bedroom cottage for families or groups, along with the development of a family play facility – free to use for all hotel residents.
Lucknam Park received many awards and accolades with titles such as Independent Hotel of the Year and a Visit England Gold award.
In 2016, Randall’s push to garner more trade from the US paid off. Countless trips across the pond resulted in a 95% increase in business from American travel agents, thanks to the continued sales efforts of Randall.